RETURNS
Return Your Order
At Sugar Glow, we want you to feel confident that you’re receiving fresh, unopened products in the best condition. For this reason, we only accept returns of items that are completely unopened and unused. You have the right to cancel your purchase within 14 days, provided that the products are in their original condition.
Return Shipping
We do not provide return shipping labels; the cost of return shipping is your responsibility. You are also responsible for the product during return transport, so we recommend sending your package with a tracking option. Reuse the original box your order arrived in as outer packaging whenever possible.
Return Address
Clearly mark the return package with your name, order number, and email address. Send your return to:
Molly Invest AB
Att: Sugar Glow
Nynäsvägen 3D
136 47 Haninge
Refunds for approved returns will be processed within 30 days of receipt. If your return is not approved, we will contact you via email. If denied, the item will be returned to you at your expense or discarded upon request.
COMPLAINTS
File a Complaint About a Product in Your Order
To file a complaint, please contact our customer service through our contact form here. To facilitate processing, include clear photos and the product’s batch number (located on the underside of the jar).
The complaint policy only covers defects attributed to production and does not apply to normal wear or aging of the product.
Molly Invest AB (Sugar Glow) reserves the right to:
- Remedy the issue as a first solution.
- Replace the product as a second option.
- Offer a refund as a final option.
For approved complaints, we will refund the cost of the item, return shipping, and any additional fees. If the complaint is denied, the item will be returned to you at your expense or discarded upon request.
In the event of a dispute, we adhere to the decisions made by the Swedish National Board for Consumer Disputes (ARN).
Read our full policy under Terms & Conditions.
Submit Your Return or Complaint
Complete your request using the form below